Home Complaints Amigo Bingo Casino - Player is extremely dissatisfied with high withdrawal fees.

Amount: $100

Amigo Bingo Casino - Player is extremely dissatisfied with high withdrawal fees.

4.1/10 Bad reputation Submitted: 30 Mar 2020 | Unresolved : 15.04.2020
Our verdict

High unexpected fees

UNRESOLVED

Case summary

68 days ago - 15 Apr 2020

The player from Canada is criticizing the withdrawal process together with particularly high fees. We closed the complaint as ‘unresolved’ because the casino failed to reply.

Written by Kristína
Casino analyst and complaint specialist
Public

This lot charge $50 to withdraw $100. Unbelievable.

 

Even then, the process is incredibly complicated. They make it easy to deposit, but impossible to withdraw.

 

Dreadful company, avoid.

Public

Dear Terry,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked terms and conditions, but unfortunately, I didn’t find any information regarding withdrawal fees. I have sent an email to the customer service, but I’m still waiting for their response. 

We put a lot of effort into keeping the reviews up to date, but it is a difficult task. We would like to apologize for the inconvenience and inform you that we will update our review very soon. Thank you very much for bringing this issue to our attention. Furthermore, if you could send me a receipt or a screenshot with withdrawal fee, that would be very helpful. Thank you in advance for your reply.

Bes regards,

Petronela

 

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Sensitive information

This post has been made private by casino-ca.guru. It contains sensitive information meant to be seen only by the involved parties.

Public

Thank you very much Terry for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public

Hello Terry,

 

I contacted the casino too, so hopefully we will receive some answer soon.
Thank you for your patience.

Public

Thanks, Kristina.

 

TBH, I am not particularly bothered about the money, but I do get angry when a company is so dishonest with their trading practices.

 

They make it easy to deposit money, but trying to withdraw is a nightmare, and their ‘rules’ are laughable. It is no surprise that they have no licence, no physical address and no info on the ownership.

 

I worry that others have been deceived in this way, and that Amigo are allowed to get away with it.

 

FYI, BingoAustralia and CanadianDollarBingo are part of this scam, identical website, games and rules.

 

I am a lawyer, and I can spot a scam easily. Trouble is that their scam only comes to the surface when a withdrawal is attempted. Until then, they are nice and friendly and their games are well-presented.

Public

Hello Terry,

 

I am sorry, I haven't received any response so far. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Public

Hello Terry,

 

Unfortunately, we haven’t received any response from the casino regarding the issue, so we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.