Home Complaints Bitcoincasino.us - Player’s winnings have been capped.

Amount: 90 mBTC

Bitcoincasino.us - Player’s winnings have been capped.

4.9/10 Bad reputation Submitted: 18 Jun 2020 | Case opened
Current status

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4d 20h 40m 8s

Case summary

3 days ago - 18 Jun 2020

The player from United States had his winnings capped.

Written by Petronela
Casino analyst and complaint specialist
Public

I win 140mbtc no wonder when I'm withdrawing it not sending me email to confirm my address cause they doing some fishy shit on it ....they said mX cash out is 50mbtc only free spin bonus ....I deposit 11mbtc and get a free spin bonus on my free spin I only win1.3mbtc not even close to the 50max they talking about the rest of the bitcoin I win that and they took it just like that wow....what is wrong with all this casino they only want to RIP off and not pay I deposit 18x 10mbtc or more here and when I win they dont wanna give my winning they only give me 50mbtc they compiscate 90 for what with the deposit money wow

Public

Dear Scott,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://www.bitcoincasino.us/terms-and-conditions:

"If you claim a bonus, the maximum winnings that will be paid out resulting from a bonus are as follows:

Registration free spins max cashout = 0.01 BTC or the equivalent amount in another available currency.

Free spins bonus max cashout = 0.05 BTC or the equivalent amount in another available currency.

Friday Free spins max cashout = 0.05 BTC or the equivalent amount in another available currency.

Cashback bonus max cashout = 0.2 BTC or the equivalent amount in another available currency.

Comp points bonus max cashout = 0.05 BTC or the equivalent amount in another available currency.

Welcome bonus (1st, 2nd, or 3rd) max cashout = 2 BTC or the equivalent amount in another available currency.

Everyday reload deposit bonus max cashout = 0.5 BTC or the equivalent amount in another available currency.

Weekend bonus max cashout = 2 BTC or the equivalent amount in another available currency."

 

Could you please confirm that you have redeemed one of the following bonuses?

file

I would like to emphasize, that according to our Fair Gambling Codex /fair-gambling-codex-for-casinos#win-limits, we consider this rule to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play. Please, could you confirm, that you have accumulated winnings from a bonus play? Looking forward to hearing from you. Thank you.

Best regards,

Petronela

Public

I dont know which category my bonus will fall cause I deposit 11mbtc and get a free spin bonus so that with my deposit and with the free spin bonus free spin bonus only win 1.3mbtc not the 140 I win

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