Home Complaints Fortune Clock Casino - Player’s winnings have disappeared.

Amount: €50

Fortune Clock Casino - Player’s winnings have disappeared.

6.1/10 Questionable reputation Submitted: 17 Jun 2020 | Case opened
Current status

Waiting for player to reply

3d 20h 0m 43s

Case summary

4 days ago - 18 Jun 2020

The player from Canada has requested a withdrawal which was rejected. Afterwards, the funds have disappeared from the account.

Written by Petronela
Casino analyst and complaint specialist
Public

Deposited with this casino, played and during play decided that I would withdraw 50 euro so I wouldn't be down too much as things weren't going too well for me (my choice). I withdrew and it was rejected. After that they made excuse after excuse saying I had 'played' with this money and lost. I fail to see how this could be as the money was never returned into my player account to use. I wanted to withdraw it. Between e.mails with someone called Ivan and phone calls, made from an English number (call centre) I couldn't not get my withdrawal. I tried to find an address for them without success. I told them I would go to Curacao Licencing authorities, the Police and Fraud squad to report this as there is another site CF which has many complaints about this company. I wish I had seen them before. I found after that they closed the account and I cannot access it, but even if I could, it wouldn't do any good as they have my money. Absolute shark of a company. Cannot even find a contact e.mail for the company that owns them.

Public

Dear Linda,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you redeemed any promotional offer when depositing funds in to your account? When you have requested a withdrawal of €50, was this amount your whole balance, or just a partial withdrawal? Have you completed KYC account verification successfully prior to requesting a withdrawal? How many days ago this incident took place? I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

LINDA has 3d 20h 0m 43s to reply