Home Complaints Fortune Clock Casino - Player’s withdrawal has been delayed.

Amount: €2,000

Fortune Clock Casino - Player’s withdrawal has been delayed.

6.1/10 Questionable reputation Submitted: 07 Jun 2020 | Case closed : 10.06.2020
Our verdict

Other

REJECTED

Case summary

11 days ago - 10 Jun 2020

The player from the Canada complains about the long withdrawal process. The player asked us to close the complaint.

Written by Kristína
Casino analyst and complaint specialist
Public

Hi, I made a withdraw for 2000 euro and they told me that I have to wait up to 36 hours. It's been a longer time and not a sign of processing the withdraw

Public

Dear Mihai,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please provide me with more information and details regarding this matter? Please could you confirm that you have completed the KYC process in the past? Was this your first withdrawal request? What method did you use? Sometimes, when the withdrawal amount is larger it may take a few more days to process.

I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Public

Hi, please close the ticket