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Foxy Games Casino Review

Rating for players from Canada: 9.1
8.8 Reputation
rating
Very Good
Reputation
Rating for players from Canada: 9.1
Very Good
Reputation
Author: Matej Novota | This review was last updated: 2020-03-04T00:00Z  

We've thoroughly reviewed Foxy Games Casino and gave it a very good reputation rating, which means it's a great casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Foxy Games Casino is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, Foxy Games Casino is a big online casino with a large revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 1 complaints directly about this casino in our database, as well as 37 complaints about other casinos related to it. Because of these complaints, we've given this casino 9,919 black points in total, out of which 8,501 come from related casinos. You can find more information about all of the complaints and black points below.

Based on all of the information mentioned in this review, we can conclusively say that Foxy Games Casino is a very good online casino. You can expect to be treated well and have an enjoyable experience if you choose to play at it.

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Residents from
Canada
Accepted
IP addr. from
Canada
Not blocked
VPN
usage
Prohibited
Website
Language
English
Live Chat
Language
English
Email Support
Language
English
No Deposit Bonus
Not available
Deposit Bonus
Not available
Owner
ElectraWorks Limited
Established
2015
Withdrawal limit
Not Limited
Licensing Authorities
Canada
Perfect
Gibraltar
Good
Interesting Facts
  • Medium sized casino popular in UK
Positives
  • Good selection of games
  • No withdrawal limits
  • Live dealer games are available
Negatives
  • Live chat support is not available 24/7
  • Casino supports only one language

Complaints about Foxy Games Casino and related casinos (37)

We have conducted extensive research on the web and as a result we have found following 37 complaints on Foxy Games Casino or any brands that might be interconnected with it. Taking into account seriousness and credibility of these complaints and estimated size of casino revenues we decided to give Foxy Games Casino a Very Good reputation.

Very Good Casino Reputation
Direct complaints about Foxy Games Casino
No reaction, good regulator
Black points: 1418
Withdrawal declined.
The customer verified themselves with the casino and wanted to withdraw their balance but it was declined with the explanation that the customer had self-excluded themselves from the casino's sister site. The customer claimed their exclusion should have had expired by the time of their withdrawal. The casino didn't respond to this complaint.
 
This complaint is from 6/2018
Disputed amount: £7,000 (real money)
Read more on: askgamblers.com
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Complaints on related bwin Casino (Same management)
No reaction, good regulator
Black points: 3232 (1,616 for this casino)
The casino suspended the player's account and kept his winnings without any relevant proof.
The player won $30,000 and when he requested a withdrawal, the casino wouldn't let him withdraw his winnings and suspended his account. He had waited 7 days for the explanation and found out that his bank had returned the payment. The casino claimed that it was him, the player, who told the bank to reject the payment. They asked him to provide a proof, so he did. He asked the bank for a proof letter and sent it to the casino. The casino was still reaching for a decision and there is no further update on this case.
 
This complaint is from 9/2018
Disputed amount: $30,000 (real money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 614 (307 for this casino)
The player's account was closed after a second withdrawal was made without a relevant reason.
The player was self-excluded but requested an account reactivation. The casino agreed, so they played and won not once, but twice in the row. There had been no issue with the first withdrawal of £3,000 but after the second request of a withdrawal, the casino blocked the player's account with the winning of £5,000 still on it. The player was told to wait for a reply from a responsible department but never received one. There was no response from the casino and the case remains unresolved.
 
This complaint is from 11/2016
Disputed amount: €5,000 (real money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 279 (139 for this casino)
The player's winnings were on hold and her account was under the investigation.
The player won €769 and requested a withdrawal. After that, her account was suspended and under the investigation. The casino never provided any proof that Tatjana broke any rules of the casino and there was also no response to this complaint. The case remains open.
 
This complaint is from 9/2018
Disputed amount: €769.54 (real money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 100 (50 for this casino)
The player's account was closed.
The player's account was previously closed at their request but they decided to play again and reopen it again. They made a formal request, which went through the appropriate channels and their account was reopened 24 hours later. Casino allowed the player to deposit but a few days later, the player got an email from the casino saying that they were closing their account permanently due to exclusion from Ladbrokes. The player requested their deposit funds back but we're not sure if they received them.
 
This complaint is from 7/2019
Disputed amount: ?? (real money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 0
The casino confiscated the player's winnings and returned her deposit due to security reasons without any proof provided.
The player deposited €400 and played with a bonus. After she completed the wagering requirements, she had €3800 on her account and wanted to request a withdrawal. The casino sent her her deposit back due to "security reasons" and informed her that she woouldn' receive any more funds. The casino never provided any proof nor responded to the complaint and the case remains unresolved.
 
This complaint is from 9/2011
Disputed amount: €3,400 (bonus money)
Read more on: askgamblers.com
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Show 4 similiar complaints with 993 black points in total (496 for this casino)
Failed self-exclusion
Black points: 1414 (707 for this casino)
The casino let the player deposit more money than he was allowed and he lost it all. Now he demands a refund.
The player had a £50 weekly deposit limit and sent a request for this to be raised, which should have taken 7 days according to the casino's responsible gaming terms and conditions. But before the end of that 7- day period, the player had been able to deposit a total of £5700 and withdraw £223 and then he self-excluded himself. Ever since then, the casino updated this term to be 24h. The player wants all his lost money back but the casino hadn't responded to the player since. The case remains unresolved.
 
This complaint is from 9/2015
Disputed amount: £5,427 (real money)
Read more on: askgamblers.com
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Technical glitch
Black points: 79 (39 for this casino)
Player complained about game freezing and delayed verification process.
While playing a game, the player started experiencing a technical glitch where the game just started to freeze. They tried to fix it with changing the server, but that didn't help. The player also complained that a day after they uploaded all the documents for their account verification, the casino informed them that they had one last day to finish their upload. No updates are available ever since then and the complaint remains unresolved.
 
This complaint is from 12/2015
Disputed amount: £132 (bonus money)
Read more on: askgamblers.com
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Technical glitch
Black points: 39 (19 for this casino)
There was a technical glitch that happened twice in the row.
The player received a bonus round on a slot game and it froze, locked his balance and didn't work until the next day. When he received his funds back, he tried the same slot again and the same thing happened again. The customer support hasn't provided any information to the player on why this happened and it took them a long time getting the player's balance back to him, which is uncertain since the case hasn't been resolved.
 
This complaint is from 11/2015
Disputed amount: ?? (real money)
Read more on: askgamblers.com
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Show 1 similiar complaints with 39 black points in total (19 for this casino)
Delayed payment, status unknown
Black points: 39 (19 for this casino)
Player couldn't request a withdrawal due to that option being blocked for them.
The player wanted to withdraw their winnings, but the option to make a withdrawal was blocked. They were informed by the casino to contact their customer care but every time they tried to do so, they couldn't get through. No further information was provided and the complaint remained unsolved.
 
This complaint is from 2/2016
Disputed amount: $100 (real money)
Read more on: askgamblers.com
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Complaints on related Party Casino (Same management)
No reaction, good regulator
Black points: 503 (251 for this casino)
Delayed verification and withdrawal process.
The player requested a withdrawal of $2,100 and had their account successfully verified when all of a sudden during a play, they got kicked out and their account got locked. When they contacted the support about it, they were told that their deposit hadn't cleared out yet and they were asked to provide screenshots of their bank statement which were to prove they made the deposit. Once that was sent, their account was to remain locked until everything was cleared out. We're not sure whether the player received their winnings or not. The complaint remains unsolved.
 
This complaint is from 7/2019
Disputed amount: $2,100 (real money)
Read more on: askgamblers.com
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No reaction policy, good regulator
Black points: 150 (75 for this casino)
Player's accounts were closed and the winnings confiscated.
The player's account was closed and his winnings were confiscated without any warning from the casino. Two other sister casinos also closed his account claiming he broke the terms and conditions but he was told to send documents for verification and if he would pass, they would pay him his winnings. He sent those right in, in the hope to receive his money. We're not sure whether the player was paid out at last or not.
 
This complaint is from 1/2020
Disputed amount: ?? (real money)
Read more on: thepogg.com
Read more
Failed self-exclusion
Black points: 19 (9 for this casino)
Failed self-exclusion.
The player deposited £30 and shortly after that, their account was blocked due to their registration at GAMSTOP. They complained about the casino allowing them to make the deposit. They also admitted to being self-excluded at one of the casino's sister site. No further details are available ever since then.
 
This complaint is from 5/2019
Disputed amount: £30 (real money)
Read more on: askgamblers.com
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Complaints on related Coral Casino (Same management but different owner)
Uncertain case, good regulator
Black points: 1467 (366 for this casino)
The casino refused to pay the winnings of £74,000, the account was frozen after a withdrawal request.
Firstly the player was told he had self-excluded himself 4 years ago, that was not true. Later he was accused of having duplicate accounts. The casino never responded and therefore this is an uncertain case as there was no evidence from any side.
 
This complaint is from 8/2015
Disputed amount: £74,000 (real money)
Read more on: askgamblers.com
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Technical glitch
Black points: 865 (216 for this casino)
The player complained about a technical glitch, he received some refund but not all of the deposit.
Due to the technical glitch the player could not play fairly and therefore, he was asking for a refund. The Coral casino refunded £450 as a gesture of a goodwill and then suspended the account.
 
This complaint is from 8/2015
Disputed amount: £1,650 (real money)
Read more on: askgamblers.com
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Technical glitch
Black points: 258 (64 for this casino)
The player experienced a technical glitch, he was unable to get any response from the casino and its support team.
The account history was showing £96 instead of a winning of £590 but there was a 10-minute gap. The casino did not reply to this complaint and the support team just kept saying the winning was £96. No update since.
 
This complaint is from 1/2016
Disputed amount: £494 (real money)
Read more on: askgamblers.com
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No reaction, good regulator
Black points: 150 (37 for this casino)
The player failed the account verification and the casino closed their account without providing any proof.
The player sent their documents needed for the account verification, but the casino was unable to verify their details and they closed their account. The casino never provided the player with any kind of explanation and the case remains unsolved.
 
This complaint is from 9/2015
Disputed amount: ?? (real money)
Read more on: thepogg.com
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No reaction, good regulator
Black points: 46 (11 for this casino)
The player was accused of circumventing their rules by using new account details.
The player deposited £ 200. Before depositing further the player asked the support team if he already had an account as he was not sure. He was told he had been self-excluded in the past and the new account was closed. He asked for a deposit refund. The casino refused and said it was the player's responsibility not to open a new account.
 
This complaint is from 8/2015
Disputed amount: £200 (real money)
Read more on: askgamblers.com
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Complaints on related Ladbrokes Casino (Same management but different owner)
Insufficient evidence from casino
Black points: 13439 (3,359 for this casino)
The winning was suspended by the casino due to the policy violation.
The player made a withdrawal request of $56,000 and was asked to send documents for verification. Later on, they were told to transfer funds to their sportsbook account and even after a lot of emails and waiting for the winning, they still didn't receive it. The casino claimed that they already sent the money to the player, but none arrived, and that was a lie. After multiple security checks, the casino said the player violated their integrity policy and suspended the money with no further explanation. They also stopped responding to the player's emails. There is no further information on this case.
 
This complaint is from 6/2015
Disputed amount: $56,000 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 2105 (526 for this casino)
The player's account was closed without any relevant reason given.
The player had been playing at the casino for few years with no issues and also had been upgraded to a VIP member. After playing for a while, the player was asked to send documents to prove where they were receiving the funds from. Shortly after that, their money had been frozen without an explanation. Around ninety days and one hundred emails and phone calls later, the player still didn't have a proper explanation of why their money was frozen for so long. There is no further information about this case and it remains unresolved.
 
This complaint is from 2/2018
Disputed amount: £20,000 (real money)
Read more on: thepogg.com
Read more
Delayed payment, status unknown
Black points: 263 (65 for this casino)
The player's account was closed without any reason given from the casino.
The player requested a withdrawal and sent all the documents for verification about three times. The withdrawal requested was accepted but the next day their account was blocked and the only thing the casino representative told him was to wait. The player also said they had no issues with the casino prior to incident. There is no further information about this case.
 
This complaint is from 5/2017
Disputed amount: £2,500 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 157 (39 for this casino)
The player didn't receive their winning nor an explanation from the casino.
The player had requested a withdrawal which had been pending for some time. After a successful document verification, the support only advised them to contact a relevant department. After they waited a few more days and nothing changed, the player filed a complaint. The player decided that if it wouldn't help to resolve this issue, they would go to the regulator or court for help. There is no further information about this case.
 
This complaint is from 10/2017
Disputed amount: £1,502 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 80 (20 for this casino)
Player's withdrawal request became delayed for an unknown reason. Casino stopped responding.
The player's withdrawal request of £164.15 had been delayed for an unknown reason. When they contacted the casino for an explanation, they were told to wait but ever since then, they never heard from them again. There's no other news on whether the player received their winnings or not. The complaint remains unsolved.
 
This complaint is from 7/2017
Disputed amount: £164 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 60 (15 for this casino)
Delayed withdrawal request due to an unknown reason.
This player's withdrawal request had been delayed for months. They were told that their request had been sent to the relevant team and they would release their funds within 48 hours. In the meantime, the player double checked if their account was verified and was assured by the casino that indeed, it was. Once the 48 hours passed, the player still didn't receive their winnings. The casino never responded to the complaint and it remained unsolved.
 
This complaint is from 12/2016
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 19 (4 for this casino)
Dealyed withdrawal request for an unknown reason.
A long time player's withdrawal request of £175 was delayed and once he asked the casino for an explanation, he was told to wait a little longer for it to arrive. Later on, when the player asked live chat representative to give him a call, they simply left the chat and never finished the conversation. Ever since then, no other news is available.
 
This complaint is from 5/2014
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
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Show 5 similiar complaints with 579 black points in total (143 for this casino)
Failed self-exclusion
Black points: 1611 (402 for this casino)
A self-excluded player was able to open a new account with the same information provided and lost money.
The player was able to open a new account from the same IP address despite being previously self-excluded and lost a considerable amount of money. There is no more information available.
 
This complaint is from 3/2015
Disputed amount: £12,244.75 (real money)
Read more on: askgamblers.com
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Failed self-exclusion
Black points: 155 (38 for this casino)
The player was self-excluded at a different casino and due to that, lost their money.
The player had deposited about £295 into the casino, but they found out that she had been self-excluded at a different casino. She wanted her money back, but the casino never responded to her request.
 
This complaint is from 4/2017
Disputed amount: £295 (real money)
Read more on: thepogg.com
Read more
Show 1 similiar complaints with 155 black points in total (38 for this casino)
No reaction policy, good regulator
Black points: 112 (28 for this casino)
Extremely long verification and withdrawal process.
After the player requested a withdrawal, they were told that their driving license would be enough for verification. They went to a landbased store twice, but couldn't receive the winning and was being passed around by the departments. Even after successful document verification, the player's withdrawal was still pending. No further update on this case.
 
This complaint is from 10/2017
Disputed amount: £900 (real money)
Read more on: askgamblers.com
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No reaction policy, good regulator
Black points: 84 (21 for this casino)
Extremely long withdrawal and verification process.
The player was unable to withdraw their winning through one of the payment methods, Paypal, and was told to go to a store. There, after an hour of trying to get their winning and waiting, the player was told to just wait to get refunded on his bank account which would have taken up to five days. But even after those five days passed, the process was still not completed and the money was still processing. After that, the player got angry and filed the complaint. The case remains unresolved.
 
This complaint is from 4/2017
Disputed amount: £600 (real money)
Read more on: askgamblers.com
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No reaction policy, good regulator
Black points: 9 (2 for this casino)
Player failed the account verification and his account was blocked.
The player had no problems in the past with his withdrawals but after his last one, his account became locked. The casino claimed that the documents he had sent them to verify his account were not valid because they were of poor quality. So the player sent his passport copy along with other documents and hoped that this time, the casino would accept them. Unfortunately, that didn't happen and his account remained locked. The casino never responded to the complaint and it remained unsolved.
 
This complaint is from 2/2016
Disputed amount: £80 (bonus money)
Read more on: askgamblers.com
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Show 2 similiar complaints with 93 black points in total (23 for this casino)
Uncertain case, good regulator
Black points: 54 (13 for this casino)
Player's account was closed without any further explanation.
The player requested a withdrawal of £1,100 and was asked to provide documents for the account verification. Soon after that, their account was closed without any further explanation. The casino never responded to the complaint and it remains unresolved.
 
This complaint is from 9/2019
Disputed amount: £1,100 (bonus money)
Read more on: thepogg.com
Read more
Uncertain case, good regulator
Black points: 10 (2 for this casino)
Player complained that the casino wouldn't pay him his whole winnings from the bonus.
This player complained about not receiving the full amount he had won from a bonus. He claimed that he had won £210 but the casino was going to pay him only £60, which was the maximum he could receive from the bonus offer. The player also claimed that he saw a post of a different player playing the same bonus but winning £110 and couldn't understand why he was going to be paid only £60. No more details are available ever since.
 
This complaint is from 12/2016
Disputed amount: £210 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 9 (2 for this casino)
Player's account was closed without an explanation from the casino.
The player requested a withdrawal of €375 but the following day, he received an email that stated his account was suspended for a routine check. He was also asked to provide documents for the account verification which he did send right away. Several days later, the casino informed him that his account would remain closed without any further explanation. The complaint remains unresolved.
 
This complaint is from 7/2015
Disputed amount: €375 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 7 (1 for this casino)
Player received a bonus with much higher wagering requirements than it was advertised.
The player made a deposit and received a pop-up message with an offer to accept a bonus but he declined it because he was taking a part in another offer involving a different game. Once he was finished with that offer, he accepted the second one with a wagering requirement of 15 times. Soon after he received it, he found out that the wagering was much more than advertised, it was 46 times. He contacted the casino about it numerous times where he was told that the manner would be escalated to the relevant department and he should receive a response within 24 hours. But the player waited for over 72 hours and the response from the casino still wouldn't come. No other update is available and the complaint remains unresolved.
 
This complaint is from 12/2017
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
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Show 3 similiar complaints with 26 black points in total (5 for this casino)
Justified complaint
Black points: 72 (18 for this casino)
Failed self-exclusion.
The player self-excluded himself from the casino but was able to open another account with the same details provided. He was then told by the casino that they needed to close his other account because he couldn't have more than one. They never stopped him from gambling even though he self-excluded himself. Later on, the casino promised to refund him of £344 but three days later, he hasn't received the money. We're not sure whether the player received a refund or not.
 
This complaint is from 2/2015
Disputed amount: £600 (bonus money)
Read more on: askgamblers.com
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Delayed payment, likely paid
Black points: 39 (9 for this casino)
The very long document verification and withdrawal process.
The player requested a withdrawal of £800 and the whole verification process took longer than the casino stated. Later on, they received an email that said the documents were sent to the security department of the casino. One week later, they received an email with information that the documents couldn't be verified and needed to be resent once again. The player stated they had sent clear pictures of the documents. There is no further update on this case.
 
This complaint is from 3/2016
Disputed amount: £800 (real money)
Read more on: askgamblers.com
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Technical glitch
Black points: 0
Player's favorite game froze and she lost the bonus.
The player experienced a technical error while playing her favorite slot game, Dragons Rising. She received a bonus and when she was halfway through it, she got a visitor, so she stopped playing it. Once she got back to playing, the bonus was gone, finished, and she never received her winnings. When she contacted the casino support about it, they told her to clear the cookies but that didn't help and the game was still frozen. She then contacted the casino and was told that there was no game in play. No further details are available ever since and the complaint remains unresolved.
 
This complaint is from 2/2018
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
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Show more complaints (+14)

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Foxy Games Casino Payment methods

Payment Method Deposit
Limits & fees
Withdrawal
Limits & fees
Withdrawal Time
Skrill Skrill €5 - €50,000
No Fee
$10 - $10,000
0 - 1 days
Neteller Neteller €5 - €50,000
No Fee
$10 - $50,000
0 - 1 days
PaySafeCard PaySafeCard €5 - €1,000
No Fee
-
-
ecoPayz ecoPayz €20 - €50,000
No Fee
-
-
VISA VISA €5 - €1,000
No Fee
-
-
Mastercard Mastercard €5 - €1,000
No Fee
Not Available -
EntroPay EntroPay - - -
SOFORT Überweisung SOFORT Überweisung €10 - €2,000
No Fee
Not Available -
Giropay Giropay -
Not Available -
InstaDebit InstaDebit -
Not Available -
Moneta Moneta €9 - €870
No Fee
-
-
EPS EPS -
No Fee
Not Available -
Przelewy24 Przelewy24 -
Not Available -
WebMoney WebMoney €10 - €3,500
No Fee
-
-
QiWi QiWi €9 - €870
No Fee
Not Available -
PayPal PayPal €10 - €8,000
No Fee
-
-
Trustly Trustly €5 - €10,000
No Fee
Not Available -
Diners Club Diners Club €5 - €5,000
No Fee
-
Fee: $2.5
3 - 5 days
Maestro Maestro €5 - €1,000
No Fee
-
-
Abaqoos Abaqoos -
Not Available -
wire-transfer wire-transfer -
$1,000 - $2,000,000
3 - 5 days
Easy EFT Easy EFT -
$10 - $10,000
3 - 7 days
Skrill 1-Tap Skrill 1-Tap €5 - €50,000
No Fee
Not Available -
Fast Bank Transfer Fast Bank Transfer €10 - €70,000
No Fee
$10 - $70,000
2 - 4 days
Instant Banking Instant Banking €5 - €800
No Fee
Not Available -
Instant Banking by Citadel Instant Banking by Citadel €5 - €800
No Fee
Not Available -
Pay via Phone Pay via Phone €10 - €60
No Fee
Not Available -
ApplePay ApplePay -
Not Available -
CashtoCode CashtoCode -
Not Available -
MuchBetter MuchBetter €10 - €10,000
No Fee
-
-
GoPay GoPay -
No Fee
$10 - $7,000
-

Foxy Games Casino Games

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Foxy Games Casino Game providers

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