Home Complaints JacksPay Casino - Player is not satisfied with this casino.

Amount: €350

JacksPay Casino - Player is not satisfied with this casino.

6.3/10 Questionable reputation Submitted: 10 Jun 2020 | Case closed : 19.06.2020
Our verdict

Other

REJECTED

Case summary

2 days ago - 19 Jun 2020

The player from Finland is not satisfied, that this casino operates without a license. The player didn't

Written by Kristína
Casino analyst and complaint specialist
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This is not a Maltese casino. The payment went in dollars to Victoria Island. This is an unlicensed rogu casino that pisses. A few days later, I got a call from a vague number asking for my information. Google issued a phishing warning from the author's page. How do you advertise a scam site like this that doesn’t have any kind of license where the games are rigged?

Automatic translation
Public

Dear Joni,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Firstly, I don’t understand why you think we promote this casino. We simply reviewed it and it has a questionable rating (6,3/10). Also, I would like to emphasize we share the fact that this casino operates without an official license in our review. This fact even lowers the casino’s rating. Please have a look at the review here:

/jackspay-casino-review

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Public

Dear Joni,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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Show English translation Show Finnish original

This is a pissing casino that you advertise on your site

Automatic translation
Public

Joni, as I've already mentioned in my previous message, we are not promoting this casino. We wouldn't promote a casino with a questionable rating. We simply wrote a review, so players can read about the casino before creating an account. If you are not satisfied with this casino, please try checking out our list of recommended casinos here:


/top-online-casinos#tab=RECOMMENDED


I would recommend sharing your experience in our Forum /forum, where it will be accessible and visible for more of our visitors.


Unfortunately, we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.