Home Complaints Lord of the Spins Casino - Player’s winnings have been voided.

Amount: €1,500

Lord of the Spins Casino - Player’s winnings have been voided.

0.7/10 Very Bad reputation Submitted: 20 May 2020 | Unresolved : 09.06.2020
Our verdict

Against fair gambling codex

UNRESOLVED

Case summary

12 days ago - 09 Jun 2020

The player from Canada had his winnings cancelled due to placing a single bet greater than 30% of the deposit. We closed the complaint as ‘unresolved’ because consider the rule predatory and it's against our Fair Gambling Codex.

Written by Peter M
Casino analyst and complaint specialist
Public

I deposited €600 euros outside any bonus restrictions. From that I won €1500, all of which was confiscated. I played €1/2 on slots but prior to that I had made a €50 bet on blackjack. The terms read that you can only bet 30% of your deposit which in my case was €150 therefore €45 max. They allowed me to make the mistake of betting €5 over and as a result null and voided all my funds.

I asked for a refund on my deposits but was told to do one in so many words.

PLEASE PLEASE PLEASE, DO NOT PLAY ON THIS SITE. THEY WILL ONLY STEAL YOUR MONEY. ZERO ETHICS, ZERO EMAPHY, PURE CROOKS.

STAY WELL CLEAR!!!!

Public

Dear Davide,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the T&Cs, and this is what I found:

"Betting rules

You must bet according to the specific rules of the game you are playing.

We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.

"Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the smallest deposit currently in play."

 

I would like to emphasize that according to our Fair Gambling Codex /fair-gambling-codex-for-casinos

'Fair and safe casinos' are those that meet all criteria for 'fair casinos' and have also implemented measures that prevent players from accidentally doing something against the rules or their own best interests.

'Fair and safe casinos' should therefore prevent players from accidentally breaking the T&Cs, Bonus T&Cs, or doing anything else that might jeopardize the money in their player accounts.

Could you please confirm that you were playing without an active bonus? We will contact the casino and ask for their standpoint, right after your confirmation. Looking forward to hearing from you.

Best regards,

Petronela 

Public

Thank you for your responce. I confirm I did not have an active bonus.

Public

Thank you very much Davide for your quick reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public

Hello Davide,

I looked at your case and understand the problem. I will confront the casino with the issue. However, I have to warn you, there have been several complaints like this where the 30% maximum bet rule was used against the players and they all ended up unresolved. I would like to ask Lord of the Spins Casino to respond to this complaint.

Public

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Public

Hi Davide,

I tried to contact the casino repeatedly, but it failed to reply. I’m afraid, there is not much that can be done without their help. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. For the future I recommend you to only play in casinos with much higher rating where this kind of player unfriendly rules are not present.

Best regards,

Peter