Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked with Live chat, and this is what I found out:
"Hello. This is Petronela from casino-ca.guru. Could you please advise if you accept players from Albania? Thank you very much in advance.
Hello Petronela, welcome to our live chat!
Hello and thank you :)
Yes, we accept players from Albania :)
OK, thank you very much Sonja.
Anything else I can still help you with? :)
That’s all. Thank you for your help :) Have a nice day
Thanks and have a good day aswell :)"
Dejan, could you please confirm, that you haven’t used a VPN (Virtual Private Network) to alter your location, when opening the account. Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand why your geolocation has been identified as restricted. Additionally, please forward any relevant communication to [email protected]. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.