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OrientXpress Casino - Player wishes to close her casino account.

4.0/10 Bad reputation Submitted: 12 Jun 2020 | Resolved : 16.06.2020
Our verdict

Case closed

RESOLVED

Case summary

6 days ago - 16 Jun 2020

The player from Italy would like to close her casino account. The player has informed us that the problem was solved and her account was successfully closed.

Written by Nick
Casino analyst
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Good evening I have repeatedly asked to close my account but without success

my credit cards are saved and I can't delete them

I don't know how to get my account closed anymore!

Automatic translation
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Dear Rosanna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their assistance, could you please forward the emails or screenshots showing that you have sent requests for your account’ closure. My email address is [email protected]. Did you specify in those requests for how long you wish your account to be closed and why? I have checked general terms and conditions, and this is what I found https://www.orientxpresscasino.com/general-terms-conditions/?lang=en:

„It is your right to close your account at any time. You must do this by contacting us and letting us know either through the "contact us" page (https://www.orientxpresscasino.com/support/?lang=en) or by email ([email protected]). We will respond as quickly as we can. You are responsible for your account until such a time as we can complete the closure of your account."

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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GOOD MORNING I FORWARDED 2 MAIL TO THE ADDRESS [email protected]


THANKS

ROSANNA

Automatic translation
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Thank you very much Rosanna for providing all the necessary information via email. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your account being closed in the near future.

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Now I would like to invite OrientXpress Casino to explain why is the player experiencing problems with closing her account.

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Thank you

the mess is getting in touch with me and I'll update you


Rosanna

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Good morning again

I wanted to tell you that I was contacted by the casino, the person who contacted me apologized very much for the wait and the account was closed.


Thank you

Rosanna



Automatic translation
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Dear Rosanna,

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Nick