Home Complaints Play Your Bet Casino - Player’s struggling to withdraw his winnings.

Amount: €830

Play Your Bet Casino - Player’s struggling to withdraw his winnings.

5.9/10 Questionable reputation Submitted: 17 Jun 2020 | Case opened
Current status

Waiting for player to reply

5d 11h 25m 42s

Case summary

3 days ago - 18 Jun 2020

The player from Austria is experiencing difficulties withdrawing his winnings.

Written by Petronela
Casino analyst and complaint specialist
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Good day,


I sincerely hope that you can help me on this matter!


I have on 2.6.20. requested a withdrawal from PlayYourBet.com.


I am constantly put off that I should be patient.


I made the payment by bank transfer.


Today we have the 17.6.20. and the payout is still in progress.


Please, can you help me?


I can also send you all screenshots!


Thank you so much!

best regards

Christian ***

Automatic translation
Public

Dear Christian,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal request in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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Hello Petronella,


Many thanks for your response!!


Yes, it's my 1st payout at this casino.

Nevertheless, I do not understand that since 2.6.20. have to wait for the payment where we have today the 18.6.20. to have!


The payment always has the status in progress and you will only be put off like "we will forward your request to the finance department" !!


This is what I hear every time I communicate with this casino.


It's not about € 20,000 but about € 830.


So I can only advise against playing in this casino!


Automatic translation
Public

I fully understand your frustration Christian. Could you please confirm that your account has been successfully verified in the past? Ideally, forward it to [email protected]. Thank you. 

Christian has 5d 11h 25m 42s to reply