Home Complaints Slottica Casino - Player’s struggling to withdraw her winnings.

Amount: Mex$850

Slottica Casino - Player’s struggling to withdraw her winnings.

5.0/10 Questionable reputation Submitted: 18 Jun 2020 | Case opened
Current status

Waiting for player to reply

4d 11h 56m 37s

Case summary

3 days ago - 18 Jun 2020

The player from Mexico is experiencing difficulties to withdraw his winnings.

Written by Petronela
Casino analyst and complaint specialist
Public
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I want to withdraw from my account, I have already requested it twice and they have been rejected. Try another method and it didn't work.

Automatic translation
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Dear Leticia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, all have a major influence. Could you please confirm that this were your first attempt to withdraw funds? Have you been advised any specific alternative method to withdraw your winnings? If there’s any relevant communication, please forward it to [email protected]. I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

 

Leticia has 4d 11h 56m 37s to reply