Home Complaints Triumph Casino - Player’s winnings have been voided.

Amount: €860

Triumph Casino - Player’s winnings have been voided.

3.4/10 Very Bad reputation Submitted: 27 May 2020 | Unresolved : 18.06.2020
Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

3 days ago - 18 Jun 2020

The player from Canada has requested a withdrawal. Unfortunately, her winnings were confiscated after she has accepted a promotional offer.

Written by Jozef Krucay
Data and complaints deputy lead
Public

I wish id read you're reviews before joining such a terrible site

I won €860 and asked that this be processed

The casino then offered me a €10 bonus which I accepted to then discover it cancelled my winnings due to casino violations

I feel this shouldn't be allowed to happen if it means losing money


They were very quick to accept my deposits


This site should be closed down they are ripping people off

Public

Dear Jane,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. What was the exact reason to confiscate your winnings? Have you played the offered bonus and then your winnings were confiscated, or the acceptance of the promotional offer caused your winnings to disappear? I haven’t found any relevant information in the  terms and conditions. If there’s any communication between you and the casino, please forward it to [email protected]. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

Public

I had a withdrawal being processed for €950

Then an offer of €10 was made available to me which I accepted but never used

I was worried it could affect my withdrawal as there was a wager amount associated with it so contacted them using chat ... a woman called Emma said she would reverse the bonus at no point did she suggest this would effect my withdrawal

Later I discovered they had confiscated €860 and reversed the remaining €90 (the amount I had made over 2 deposits) saying I'd violated the casinos T&C ie. No bonus can be active if a withdrawal was in process

I think this is very sneaky and have NEVER had this problem on other sites?

Regards

Jane

Public

Thank you very much Jane for providing all the necessary information and forwarding the relevant communication. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public

Hello Jane.


I am very sorry about your situation. Thank you very much for sharing your negative experience with the Casino. We will now try to get in touch with them.

Public

We would like to ask the Triumph Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Public

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.


The casino can reopen this complaint anytime.