Home Complaints VIP Club Casino - Player is criticizing withdrawal limits.

Amount: €2,000

VIP Club Casino - Player is criticizing withdrawal limits.

5.1/10 Questionable reputation Submitted: 11 Jun 2020 | Case closed : 15.06.2020
Our verdict

Other

REJECTED

Case summary

7 days ago - 15 Jun 2020

The player from Greece is unhappy with weekly withdrawal limits. After the player has accumulated substantial winnings, he found out about €500 weekly withdrawal limit. We have updated the relevant information in our review and ended up rejecting the complaint.

Written by Petronela
Casino analyst and complaint specialist
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  • Explain to me - why is this casino advertised on your team? This is the worst job of all. Balance betting limits on many slot machines, excellent conditions for each type of player at payout limits. So how can they play and advertise such a project with a monthly limit of 2 thousand euros? Is this for casino students? You can withdraw once a week, depending on your status. Mine is BARON. And I can only withdraw € 500 per week. So I won € 13,000 at this casino, and when I applied for a withdrawal, it turned out that I could only make € 500 €. It's for laughs))) In the end I lost € 11,000 and I had € 2000 left. I asked the manager to approve my takeover ... But the answer was no. To reach the top status will have to lose the whole city .... Players from Greece to watch ... They are very stingy ... This casino was in the Russian market .. They have a good reputation. .
Automatic translation
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Dear Κοσμάς,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have FAQ, and this is what I found https://www.vipclub.casino/en/pages/faq?item=faq

"Are there any withdrawal limits?

Yes, there are withdrawal limits depending on the current player status:

1-4 Loyalty levels status: 500 eur/usd weekly, 2000 eur/usd monthly

5-6 Loyalty levels status: 1000 eur/usd weekly, 4000 eur/usd monthly

7-8 Loyalty levels status: 2500 eur/usd weekly, 10000 eur/usd monthly"

Please understand, that we are a complex independent database of online casinos. You can find ALL the casinos listed here. We try to protect the players from bad casinos and recommend those good ones based on our rating, but ultimately, it’s always a player’s decision where their new account will be opened, and funds deposited.

Unfortunately, there is not much we can do for you in this case. If there is any additional info you would like to share with me, please do not hesitate to contact me, otherwise I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

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I understand that you can't do anything over there.

People are just stingy and have no money. I just want the Greek player to be protected and not fall into this trap

Automatic translation
Public

Dear Κοσμάς,

Thank you very much for your reply. We have updated the withdrawal limits on our website, and I can inform you that it will cause a decrease in casino’s rating.

Sorry we were not able to help you more with this case, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help. Now I will reject your complaint. Thank you for your understanding.